Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days. We courier almost all of our packages with Fastway. We always ship with a signature required. If you would like other arrangements, please email office@alpha.org.nz.

Shipping fees include packing fees and postage costs. Packing fees are fixed, but transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot combine separately-placed orders, so shipping fees will apply to each of them. Your package will be dispatched at your own risk, but we make every effort to protect your resources.